cookie & privacy policy
Last updated: 24 July 2026
introduction
Welcome to Bokula. This policy explains how Bokula collects, uses, stores and shares personal information when you visit bokula.co.uk, create an account, contact us or purchase our products.
We aim to handle personal information lawfully, fairly and transparently. This policy also explains the choices and rights available to you.
information we collect
Depending on how you use our website, we may collect:
- identity and contact details, such as your name, email address, telephone number and postal address;
- account details and preferences;
- order, delivery, return and customer-service information;
- payment and transaction details. Payment-card information is normally processed by our payment providers rather than stored by Bokula;
- messages, reviews, survey responses and other information you choose to send us;
- technical and usage information, including IP address, browser, device, pages viewed, referral source and approximate location;
- marketing preferences and records of consent.
We collect information directly from you, automatically through the website and, where appropriate, from service providers that help us operate our business.
how we use your information
We may use personal information to:
- operate, maintain and improve bokula.co.uk;
- create and manage customer accounts;
- process payments, fulfil orders and manage deliveries, returns and refunds;
- respond to enquiries and provide customer support;
- prevent fraud, misuse and security incidents;
- understand how customers use our website and products;
- send service messages and, where permitted, marketing communications;
- comply with legal, tax, accounting and regulatory obligations;
- establish, exercise or defend legal claims.
Our lawful bases may include performance of a contract, compliance with a legal obligation, our legitimate interests and your consent. The applicable basis depends on the purpose and circumstances.
registration & ordering
When you register or place an order, we ask for information needed to provide the requested service. This may include your name, billing and delivery address, telephone number, email address and payment details.
We use this information to process your order, communicate with you, arrange delivery, provide support and keep the records required for accounting, taxation and fraud prevention.
data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, support, legal compliance, tax and accounting records, fraud prevention and dispute resolution.
Retention periods vary according to the type of information, our relationship with you and applicable legal requirements. Information may be anonymised where it is no longer necessary to identify you.
data security
We use appropriate organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, encryption in transit, secure service providers and restricted staff access.
No online or offline system can be guaranteed completely secure. Please use a strong, unique password and contact us promptly if you believe your account or information has been compromised.
your data protection rights
Depending on the applicable law and circumstances, you may have rights to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- restrict or object to certain processing;
- receive certain information in a portable format;
- withdraw consent at any time where processing relies on consent;
- complain to a data-protection authority.
To exercise a right, contact hello@bokula.co.uk. We may request information necessary to verify your identity. Legal exceptions may apply.
UK residents may also raise a concern with the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.
marketing choices
Where permitted, we may send news, product updates and offers. You can unsubscribe using the link in a marketing email or by contacting hello@bokula.co.uk.
We may still send essential non-marketing messages about your account, orders, security or changes to our services.
international data transfers
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards intended to protect personal information, such as adequacy regulations or approved contractual protections.
children’s privacy
Our website and products are not directed at children who are not legally able to provide their own data-protection consent. We do not knowingly collect personal information from children contrary to applicable law. Please contact us if you believe a child has provided information improperly.
third-party links
Our website may link to websites and services operated by other organisations. Bokula is not responsible for their content, security or privacy practices. Please review the privacy information provided by those organisations.
changes to this policy
We may update this policy to reflect changes to our services, technology, business practices or legal requirements. The updated version will be published on bokula.co.uk with a revised “Last updated” date.
contact us
For privacy questions, requests or complaints, contact:
BokulaWebsite: bokula.co.uk
Email: hello@bokula.co.uk