Shipping & Lead Times

do you refund delivery charges? Whether delivery charges are refunded depends on the reason for return and applicable consumer rights. › lead times Most orders are prepared within 3–5 working days before dispatch. This does not include carrier transit time. › how do I contact customer service? Email hello@bokula.co.uk or use the Bokula contact page. › can I rush my order? Expedited processing may be offered at checkout for eligible orders when capacity allows. › do you deliver large or palletised orders? Large or heavy orders may require a specialist carrier and a separately arranged delivery service. › do you offer free delivery? Free UK delivery may be available when an order reaches the qualifying basket value shown at checkout. › which delivery carriers do you use? Bokula may use Royal Mail, DPD, Evri, DHL UK or another suitable UK carrier. › where are my items dispatched from? Bokula orders are dispatched from our UK fulfilment location and may occasionally arrive in separate parcels. › how do I cancel my order? Contact Bokula as soon as possible before the order enters processing or dispatch. › do you offer collection? Collection is not currently available unless it is specifically offered during checkout. ›